Self-exclusion Policy

Self-Exclusion Policy

Kg999 provides a formal framework for customers who wish to suspend access to Kg999 gambling services. This policy covers all Kg999 platforms and accounts under the customer’s control and governs how self-exclusion can be initiated, the effects during the exclusion period, extensions, and procedures for re-entry. Compliance with this policy is mandatory for all Kg999 customers and staff.

Scope and Definitions

• Self-Exclusion means a customer-initiated restriction that blocks access to Kg999 gambling services for a defined period or indefinitely. During the exclusion, no wagering or account activity permitted by the customer occurs on Kg999 platforms.
• Temporary Self-Exclusion refers to a finite period chosen by the customer (e.g., 7 days, 1 month, or 6 months).
• Permanent Self-Exclusion refers to an indefinite exclusion with no automatic restoration of access unless the customer explicitly requests re-entry after a cessation period.

Who Should Use This Policy

This policy applies to all Kg999 customers who wish to discontinue access to Kg999 services for personal, health, or welfare reasons, whether for a fixed duration or on an ongoing basis.

Initiating Self-Exclusion

A customer may initiate self-exclusion via the Kg999 account management interface (My Account > Self-Exclusion) or by contacting Kg999 Customer Support. Available durations are 7 days, 1 month, 6 months, 1 year, or Indefinite. The exclusion becomes effective within 24 hours of submission, and Kg999 will implement the restriction across all Kg999 platforms and devices as promptly as reasonably practicable.

Effect of Self-Exclusion

• Access to all Kg999 platforms and services is blocked for the duration of the exclusion, across all devices and login methods.
• During an active self-exclusion, the customer must not attempt to create new Kg999 accounts or to regain access through alternative means; Kg999 will implement measures to prevent circumvention.
• Marketing communications to the customer will be paused within 48 hours of the start of self-exclusion, subject to applicable data protection requirements.
• Withdrawals and balance handling: if a withdrawal request is submitted prior to the effective start of self-exclusion, Kg999 will process it in accordance with standard procedures. If the customer’s account is excluded, no wagering activity is permitted, and new withdrawals initiated after the exclusion has begun are not to be processed. Customers should arrange any desired cash-out before the exclusion commences.
• Kg999 reserves the right to suspend or terminate accounts that contravene exclusion requirements or that are established in breach of this policy, including attempts to bypass the exclusion.

Duration Extensions and Modifications

Extensions to an existing self-exclusion or amendments to its duration may be requested by the customer through the same channels used to initiate the exclusion. Extensions are subject to Kg999 verification and internal policy and may require identity confirmation. Extended exclusions operate under the same terms as the original period unless otherwise specified by Kg999 after consultation with the customer.

Reactivation and Return to Play

Reactivation of access after the expiration of a self-exclusion requires an explicit customer instruction to resume play. Kg999 will provide an activation notice and will require confirmation of acceptance of the Terms & Conditions related to reactivation. Reactivation does not occur automatically and will only take effect once the customer has completed the required confirmation steps and verification checks, if applicable.

Blocking Software and Technical Protections

Kg999 may advise the installation and use of blocking software designed to prevent access to Kg999 gambling sites. Such software may be non-removable or difficult to disable without appropriate authorization. Use of blocking software is voluntary; Kg999 will not interfere with a customer’s decision to remove blocking software after reactivation, subject to any device-level restrictions that persist post-reactivation.

Data Protection and Privacy

Kg999 will retain and process personal data to administer self-exclusion, enforce restrictions, and comply with applicable laws and licensing requirements. During self-exclusion, Kg999 will minimize marketing communications and will handle data in accordance with the Kg999 privacy policy and governing data protection laws. Retention of data beyond the exclusion period will be subject to statutory obligations and Kg999’s data retention practices.

Liability and Compliance

Self-exclusion is a protective measure and Kg999 provides no guarantee against future gambling-related harm beyond the restrictions set forth herein. Customers acknowledge responsibility for any attempts to circumvent exclusion, including the creation of new accounts or manipulation of data. Kg999 reserves the right to take appropriate action, including suspension or termination of accounts, for non-compliance with this policy or for attempts to bypass exclusion measures.

Support and Contact

For assistance with self-exclusion or to discuss options, customers may contact Kg999 Customer Support at [email protected]. Support is available 24/7. When requesting assistance, customers should provide their registered name, email address, and date of birth to facilitate verification.

Notes on Responsible Gaming Resources

Kg999 provides information about responsible gaming and avenues for support. This policy does not constitute medical or psychological treatment and does not substitute for professional care if gambling harms are present. Local, confidential counseling and support services should be sought where appropriate.